Why Do New Restaurants Fail?

Why Do New Restaurants Fail?

Are you thinking about starting a new restaurant? You’re not alone with this idea. Lots of people love the idea of owning their own restaurant. If you don’t believe this, just look at how many different celebs are launching or buying restaurants. From Mark...
How To Get Diners Onside From The Outset

How To Get Diners Onside From The Outset

Did you know that it takes the average human being less than 8 seconds to form a first impression? With fierce competition a feature of the hospitality sector and reviews playing an increasingly influential role in consumer decision-making, it’s more important to...
2017 Pitch Your Dish Contest Winners!

2017 Pitch Your Dish Contest Winners!

With hundreds of entries for the Pitch Your Dish Recipe Challenge, it boiled down to one grand prize winner and two runners up. The competition was no doubt fierce, but as with any competition, the winners carved their place on the podium. Without further ado, we...
Tips For Handling Bad Online Reviews (And What You Should Never Do)

Tips For Handling Bad Online Reviews (And What You Should Never Do)

We all know people make decisions from online reviews these days.
At what rate though?
Studies show 67% of purchasing decisions impacted by online reviews. Furthermore, 22% of customers are dissuaded by a single bad review, 59% by three bad reviews, and up to 70% by four or more – ouch!
So if you suddenly get one of these gems below…
“Never have I seen or tasted such amateurish dishes sold at such an exorbitant price.”
“Chewed over fifty times to render one of the pieces swallowable.”
“Organic baby lettuces served dry as paper towels.”
“Many of the dishes were poorly executed.”
“Tasted like soggy crackers.”
The question remains, “How are you supposed to respond to bad reviews?”

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