How to Get Your Employees to ‘Volunteer’ to be More Productive

How to Get Your Employees to ‘Volunteer’ to be More Productive

Would you like your employees to be more productive? Pay closer attention to the details of their jobs? Have less absenteeism or tardiness? Reward you with lower levels of turn-over? Give more effort than you could reasonably expect for their level of pay, and provide greater service to your guests?
I would like to let you in on a little secret. This phenomenon is a real thing. It is known as Organizational Citizenship Behavior. It describes the levels to which your employees will go the extra mile, simply because they want to.
The question then becomes: How do I get my employees to have higher levels of Organizational Citizenship Behavior? The answer may be as simple as following the advice given by the Spice Girls all those years ago: they will tell you what they want, what they really, really want. You just have to be able to hear what they are saying (and quite often not saying).

Pin It on Pinterest